Start a Return or Exchange

How do I start an online return?

As always, we gladly accept returns of new, unused merchandise with original tags attached, within 30-days of receiving your order when accompanied by proof of purchase.

Items noted ‘FINAL SALE’ are NOT eligible to be returned. These items have been marked as ‘FINAL SALE’ on your email order confirmation.

To view our full return policy, please visit our Warranty & Policy page. Returns from International locations do not fall under this procedure.

Please note, Spartina 449 reserves the right to refuse returns at our discretion.

To start a return, please send your request to onlinereturns@spartina449.com

Your package should include a return form and a Federal Express label (if not, please email us at onlinereturns@spartina449.com). Please include the following on the Return Form:

1. Your order number S449-XXXXXX

2. The item(s) you are returning

3. Return reason

4. The best email or phone number to reach you with should there be any questions

Once we receive your return, we will refund the purchase amount to the original form of payment or online gift credit. Please allow up to two weeks for your return to be processed.

Please note, a $5.95 return shipping fee will be deducted from your refund or web credit when using the prepaid return label provided. Additionally, your initial shipping fees are non-refundable.

Return FAQs

Please allow up to 10 business days from the date we receive your item(s) back for your return to be processed—you will receive an email confirmation when complete.

No. Please return your item for a refund or e-gift card, and reorder the size needed as a new order. If needed, our customer care team is here to help.

Once you receive your email indicating your return has been processed, you can expect to receive your credit in 10-15 business days. If you would like to expedite your return, please email returns at onlinereturns@spartina449.com

For all other U.S. customers, if you use our pre-paid return label, the cost of return shipping is $5.95 for any number of items and will be deducted from your refund. You may also choose to mail the item back using your own insured, traceable method. No return fee is deducted when you mail items back at your own expense.

All sale orders made on Spartina449.com can only be returned or exchanged online, not in Spartina stores.

We gladly honor a one-time price adjustment on full-price merchandise within 7 days of your purchase if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. Select sale items and warehouse sale items are final sale and not eligible for return.

We make every effort to ensure that our merchandise is of the finest quality. However, in the event an item is damaged or defective upon receipt, please contact customer service at support@spartina449.com. Items will be inspected and a determination made as to the cause of defect. If our review of the item shows a defect, we will be happy to replace the item or issue a refund within 30 days of the purchase date. After 30 days, we will replace the item or issue an online credit at our discretion. Please note, we cannot accept damaged or defective items after one year of the purchase date.